Shipping & Returns

Shipping 

We know waiting for your order can be tough. We send our orders via UPS and FedEx. Anything in stock will ship same day if we receive the order before 12pm MST and shipped the next day if received after that time. Orders placed during the weekend will ship on Monday unless there is a holiday. Tracking numbers and shipment confirmations will be sent at the end of the business day. If you’re on the west coast packages are usually delivered within 1-3 business days of shipment, and within 5-6 business days if you’re on east coast. 

Rush Orders

We can do it, but let’s discuss first. For rush orders or for lead times on printed to order fabrics and wallpapers please email info@kristindittmar.com

Returns

We believe in creating beautiful products for your home that you will love for years to come. If you are not completely satisfied with your purchase, please contact us at info@kristindittmar.com so that we can find a solution. Our customers are important to us and we want you to fully enjoy your purchase. Send back your item within 14 days of receipt and it can be repaired, replaced, or returned for a full refund. All merchandise should be in its original condition with the original packaging and receipt. Shipping and handling fees are unfortunately not refundable. Please be sure to get a tracking number for your return to ensure that it arrives back to us within the 14 days.

Trade partners have a $5 restocking fee, which is also not refundable and will be deducted from your refund.

Custom furniture and pillow orders are non-refundable as they are cut specially for you. We suggest ordering swatches to avoid any confusion or disappointment.

Finally, due to the handmade nature of our products slight variations in color and design are embraced. When ordering multiples we do our best to make sure the pieces match as closely as possible for you.

All sale items are final and non-refundable.